Managing Your Energy Bill

The information on these pages will help you understand some of the reasons for a high energy bill and what you can do about it:

Your energy retailer is the company that sends you your electricity or gas bill. 

The Energy Retail Code (Code) specifies the rules and regulations that your energy retailer  must follow when supplying your electricity and gas. The Code applies to:

  • all domestic consumers and
  • small business consumers who consume less than 40MWh of electricity, or less than 1000GJ of gas per year.

You can download the 'Managing Your Energy Bill' Guide as a pdf document.

Other languages

You can download the 'Managing your Energy Bill' guide as a pdf document in the following languages: